Refund and Returns Policy

At our Smoke Shop, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to help with our hassle-free return policy.

Our return policy is designed to be simple and straightforward. If you are not satisfied with your purchase, you can return it to us for a refund or exchange within 14 days of the purchase date. Please note that returns must be in their original, unused condition and in their original packaging.

How to Make a Return

To initiate a return, please contact us by phone or email to let us know that you would like to make a return. We will provide you with a return authorization number and instructions on how to proceed with your return.

Once we receive your return, we will inspect the product to ensure that it is in its original, unused condition. If the product meets our return policy criteria, we will issue a refund or exchange the product as requested.

Refunds

If you are requesting a refund, we will issue a credit to the original payment method used to make the purchase. Please note that shipping fees are non-refundable and that you will be responsible for the cost of return shipping.

Exchanges

If you would like to exchange a product, please let us know what you would like to exchange it for. We will process the exchange once we receive your return and the exchanged product will be shipped to you at no additional cost.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will work with you to provide a replacement or a refund as soon as possible.

We take the quality of our products seriously and want to ensure that you are completely satisfied with your purchase from our Smoke Shop. If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us. We are here to help!